Project Management + Customer Service

Customer Service by Morgan Li

Successful business relationships work best when true partnership exists. At Morgan Li, every client is assigned a dedicated account supervisor who functions as a constant liaison between customer, Morgan Li production coordinators, and management.

Both the account manager and senior partners are instrumental at the outset of brand rollout initiatives— consulting with clients, formulating design needs and parameters, and creating a critical production timeline.

Customers are updated daily regarding every aspect of project design, engineering, manufacturing, distribution, rollout scheduling, and installation. Unforeseen obstacles and production glitches can play havoc with a production schedule. The management team at Morgan Li has a knack for adapting, and adjusting, to potential delays or production revisions without breaking stride.

Our customers don’t like surprises, and neither do we. That’s why an ongoing dialog is invaluable to keeping clients informed, and projects on a steady course.

Open and honest communication has worked well for the Morgan Li team, ever since our corporate patriarch, Maurice Rosenband, began his fixture refurbishment business over 70 years ago. His son Phil, following his father’s footsteps, founded industry giant Morgan Marshall over 25 years ago, and currently handles global development for Morgan Li. Phil’s sons Andy and Jonathan have continued the tradition— and the conversation— carrying on the family’s long tradition of exceptional customer service.

  • Dedicated Account Executive
  • Strategic Design & Program Implementation
  • In-Depth Production & Logistical Planning
  • On-Site Installation & Assembly Services
  • Hands-On Senior Management Participation
  • Committed Working Partnership

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Whether you have a completed design or an inkling of an idea, we're here to help you bring your vision to life.