Morgan Li is seeking an experienced Account Manager for their Chicago Heights, IL office. The ideal candidate will be an independent self- starter with a high degree of personal accountability and sense of urgency.

Responsibilities

  • Work closely with manufacturing personnel to meet customers’ requirements.
  • Provide customers with accurate product pricing and delivery information.
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Generating purchase orders and requests for quotations.
  • Keying in data in an ERP system (Global Shop) while ensuring accuracy.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Prepare and verify shipping documents, including labels, BOLs, customs documentation.
  • Ability to consistently conform to Morgan Li’s protocols for information storage and filling.
  • Coordinate fulfillment and distribution of projects and managing rollouts to retail stores.
  • Recommend alternate products based on cost, availability or specifications.
  • Assist in maintain and enhancing existing relationships through support, service, and planning.
  • Troubleshooting problems and resolving a range of customer issues from product, to billing, to service concerns.
  • Resolves customer complaints by investigating problems, developing solutions, making recommendations to management.
  • Assist with Inventory management and forecasting.
  • Other duties as assigned, including, but not limited to, special reports and projects and back-up assistance to other employees and departments.
  • Ability to work independently and be part of the team in a fast paced, deadline-oriented environment.

Qualifications

  • Bachelor’s degree preferred
  • Minimum 2 years of experience in customer sales required
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel)
  • Experience with inventory software and control systems a plus
  • Exceptional verbal, written communication skills
  • Organizational skills and attention to details a must
  • Must be honest, hardworking and have a high level of urgency.
  • Flexibility and ability to strive in an entrepreneurial, fast-pace, growing and changing environment
  • Eager to learn and willing to consider other points of view
  • Self-motivated with the ability to work independently and take initiative
  • Ability to multi-task and handle a high volume of calls.
  • Excellent and confident customer support skills and positive disposition
  • Able to perform repetitive work in accordance to set procedures
  • Two or more years of data entry experience strongly preferred- ERP experience a plus