Are you a people person? Can you juggle multiple tasks, keep people happy and keep projects moving? We’re Morgan Li, a custom fabricator of fixtures, furniture, and graphics, and we’re looking for a Customer Service Manager to support our rapidly growing customer base.

What We’re Looking For: Customer Service Manager

This position manages the day-to-day relationship between our company and assigned customers. Processes and tracks orders, order changes, and acknowledges delivery on PO’s. Ensures complete customer satisfaction. Promotes overall quality and customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must successfully be able to achieve the following. Other duties may be assigned.

  • Main point of contact for all customer communications relating to assigned accounts.
  • Responsible for processing incoming customer orders. Process and enter accurate sales orders, order changes and RMA’s into ERP system.
  • Acknowledges orders, follows up on price changes, customer concerns, needs and delivery.
  • Ensures all issues are resolved in a professional and timely manner.
  • Monitor shipping, prints pick lists for shipments and coordinate schedules with logistics department.
  • Assists in maintaining all regulatory requirements.
  • Prepare necessary export paperwork for international shipments.
  • Track for On Time Deliveries.
  • Analyze and initiate corrective/ preventive actions as necessary to ensure customer satisfaction.
  • Track customer complaints and defects for performance metrics.
  • Prepares daily bookings of orders, sales reports, and other customer information as required.
  • Maintains customer data base and price lists.
  • Provides back up for other Customer Service positions.
  • Participate in annual Physical Inventory.
  • Other duties as assigned.

 

QUALIFICATIONS

  • Two years Associate degree or equivalent job experience in Customer Service or Manufacturing Support.
  • Working knowledge of international shipping.
  • Working knowledge of Microsoft Office (Word, Excel, and Outlook required).
  • Must work well in an environment with firm deadlines, results oriented, and perform multiple tasks effectively.
  • Must be able to work both independently and as part of a team.
  • Strong analytical skills required, capable of making timely, independent decisions, excellent oral, written and interpersonal communications skills.

 

About Morgan Li

MORGAN Li is a new breed of manufacturing, offering custom store fixture, hospitality, and retail environment solutions with a nimble, efficient, and innovative approach to keep up with the evolving landscape of its customers industries. Founded in 2009 by CEO Andrew Rosenband, MORGAN Li has global capabilities while simultaneously being the most agile and solution-oriented manufacturer. Morgan Li’s capabilities include fabrication of custom metal, wood, acrylic and led materials for retail and hospitality environments.

MORGAN Li provides services and capabilities to leaders within the retail and hospitality industries, providing fixture, display, and storage solutions from showrooms to trade show floors with custom or refurbished pieces. The company is beginning expanded growth efforts within the brand, grocery, CPG and healthcare and professional space.

EEOC Statement

Morgan Li is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Morgan Li makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Reach Out Today!

For more information on whether you’re a match, simply drop us a line at recruiting@morganli.com or send us a message below with your information resume attached.

No Recruiters, please.